Faqs

We do not charge VAT because we are not VAT registered.

We allow parcel forwarding, however, there is a fee attached to this service and you will need to let us know in advance. Please email us for price details.

Due to Anti-fraud measure, you will need to email us the new address with proof of Address (There is a £5 admin fee).

We send all letters through Royal Mail using the First Class service

Simply purchase the same or different package from the ‘Packages’ page.

We email you when you receive a letter and it has been dispatched to you.

You may purchase business credits to top-up your allowance. To purchase business credits please login to the website where it can be found under your account.

If you receive a letter that is not included in your service, you have the choice of paying a small fee to forward it to you. Otherwise it will be held in our premise for 14 days after which we [...]

We try our best to send it out the day we receive it.

Currently, we don’t allow customers to collect letters from our premise for security reasons.