Welcome to Help centre: Most popular FAQs
It’s great that you are interested in registering with us, we understand you want to be up and running as quick as possible, and we want to make the process as easy as possible. We have designed an easy registration, fast filling in online form which takes few minutes to complete. Your account will then be reviewed and activation email will be confirmed, usually within couple of hours.
If you change your mind, we’ll be happy to offer you a full refund within 14 days of purchase. You can email us and inform us of your decision at firstname.lastname@example.org.
A physical office address from which the address is only used for such things as registering with Company House or for customers to see an office address rather than a home address.
The customer can use the address to receive letters, register with Company House, put on their website and many other things but they can not physically operate from the office address.
We offer the lowest prices on the market for a London office address. All while delivering great customer service
We take security seriously so even on our homepage we use ‘HTTPS’ which the ‘s’ at the end stands for secure. All the way from the least sensitive to the more, we use security methods to protect our customers.
We have a secure payment gateway. You have the option to pay by your bank card or Paypal.
The joining process
Yes, you need to email us proof of your identity and also proof of your UK address.
Yes, we will need those documents to confirm identity.
For ID a passport, driving license or similar. For address a government letter, bank statement, utility bill or similar.
The registration address must be the same as the document that proves your address, otherwise it will not be accepted.
Currently, we don’t allow customers to collect letters from our premise for security reasons.
We try our best to send it out the day we receive it.
Yes we do. We are able to hold your letters in our premise for 14 days. You will be contacted immediately with details about your letter.
You may purchase business credits to top-up your allowance. To purchase business credits please login to the website where it can be found under your account.
We email you when you receive a letter and it has been dispatched to you.
You can renew from the packages page on our website. Please remember to log in before purchasing again. You will also receive a reminder email before you account expires with full details how to renew.
We send all letters through Royal Mail using the First Class service
You may change your forwarding address however, we will need a new copy of your proof of address.
Unfortunately, we do not offer any parcel services at the moment.
We do not include any VAT charge with our price. Feel free to contact us for more details.
Is your question not mentioned above?