Terms and Conditions

Below you will find the Terms and condition of cheapvirtualoffice.co.uk

Welcome to the Terms and Conditions of www.cheapvirtualoffice.co.uk.

These Terms constitute a legal agreement between Cheapvirtualoffice.co.uk [or other terms which we may use such as ‘us’ or ‘we’ which all refers to the owner of the website] and you (either personally or entity). Below you will find the full Terms and Conditions.

You agree that by accessing Cheapvirtualoffice.co.uk, you have read, understood and agree to all Terms & Conditions written and set by us. If you disagree with any of the Terms and Condition, you must discontinue.

It is your responsibility to continually review these Terms and Conditions to stay informed of updates and changes made from us. You are also responsible to be compliant with your local laws if any exist.

Services: As a condition of use, you promise not to use our services or virtual address provided by us for any purpose that is unlawful or prohibited by our Terms and Conditions. Our virtual address which we may display on our website, email or over the phone cannot be used for any purposes before registration. We do not permit the use of our address for vehicle registration, DVLA, parking fines, Post office or driving license.

Under any circumstances we cannot offer you the virtual address or services your signed to, you will be given two weeks’ notice and refunded for the remaining months.

Expiration: All services which are displayed on www.cheapvirtualoffice.co.uk are provided for one year unless stated otherwise by us. This does not include adding additional services from us. As a condition of use, you agree to take immediate action when your account or services expire. You must renew your services immediately before it expires if you intend to continue using our virtual address. In the case where your services expire and you do not intend to renew, you are obligated to remove our address from all areas immediately. Failing to remove our address within 5 working days, you’ll be charged £0.89 daily. Similarly, all un-authorised address use for example using our address without registering, or after account is refunded will be charged £0.89 daily.

Any additional services you purchase either from our main services page or from your dashboard, the expiry date will be set to your first purchase expiry.

Expiry date: The expiry date will be one year from the account is activated or from the date the address is used.

Account suspension: Account(s) may be suspended if we find violations of our policies or the Terms and Conditions. In the case of suspension, your account(s) will be frozen and mails will be held at our office for 14 days. If issue(s) is not resolved within 14 days, your mails will be Returned back to sender. Below you can find cases of account suspensions;

a. If account holder is found to be using our address for second or other company without registering or renewing.
b. If account holder is using our address for an area which is not covered by his purchased service. For example using address for business purpose when service only covers HMRC/Companies House and vice versa.
c. If we receive serous complaint about account holder/company from their clients or debt collectors.

Debt Collectors: In the event that we receive any complaints or debt collectors at our premises regarding your company, we reserve the right to take appropriate action. This may include disclosing the details we have on record pertaining to your account to the relevant debt collector, law enforcement agencies, or local authorities as necessary for the resolution of the matter. By availing our services, you acknowledge and agree that we may exercise this right to protect our interests and facilitate the resolution of any outstanding issues.

Please note that any disclosure of information will be done in accordance with applicable laws and regulations governing data privacy and confidentiality. We will make reasonable efforts to ensure that any disclosure is necessary, proportionate, and lawful.

By continuing to use our services, you agree to indemnify and hold us harmless from any claims, demands, liabilities, or expenses arising from the disclosure of your information to debt collectors, police, or local authorities as outlined in this clause.

It is essential to review the entire terms and conditions document carefully before agreeing to its terms. If you have any questions or concerns regarding this clause or any other provisions, please seek legal advice or contact us for further clarification.

Identification A: To comply with government legislation (Anti-Money Laundering AML and KYC –  Know Your Customer) we need to verify your identity before you can use our address. We’ll need your proof of Identification & address. It is your responsibility as a customer to provide upload these documents when you register.  We will run a check on your details (Name, address and date of birth) by our trusted partner to confirm your identity. This will leave a soft footprint on your credit history. All documents will need to be uploaded via App or online (Instruction will be provided on email).

Identification B: Customers who register two or more Companies may be required to upload Proof of ID again on Credas App and Upload a different proof of address. This process is to comply with the Anti-Money laundering legislation and KYC procedure.

Refund policy: We are happy to offer any refunds if you are not satisfied with the virtual address or service. Refund requests must be made in writing within 14 days of purchase. No refunds will be given if our services have been used in any form.

Forwarding: All services provided by www.cheapvirtualoffice.co.uk that includes mail forwarding, your letters will be forwarded on to the address you’ve signed up with. We do not permit or allow you to arrange the delivery of any harmful, unlawful, threatening or otherwise objectionable materials, in the case such documents, items or material is found we reserve the right to dispose of it and contact the police or local authority.

Parcels: As a condition of use, you’re not allowed to use our address for any parcels/package usage. Our mailing services are restricted to small and large letters only. Any parcels sent to our address will be refused upon arrival and returned to the sender. If parcels weighing 2kg or less are mistakenly delivered to our premises, the sender will be charged a separate fee for forwarding the parcel. This fee will include travel, packaging, and forwarding costs. Parcels/packages weighing over 2kg that are mistakenly delivered to our premises will incur a penalty fee of £20, in addition to the forwarding fee. Failure to pay the forwarding fee and penalty fee will result in the suspension of your account. Mails will be returned to the sender until all outstanding fees are paid in full.

Communication: Cheapvirtualoffice.co.uk will communicate with you through email, phone or post. As a condition of use, you accept and allow cheapvirtualoffice.co.uk to communicate with you by the method mentioned above.

Liability
: Due to the nature of service we provide, we cannot be held responsible for any costs, lost, damaged, mis-delivery or late mail delivered to the virtual office address and forwarding it on to your registered address. You hold all responsibility to ensure letters sent to the virtual office address have the proper cover.

Indemnity: You agree to indemnify cheapvirtualoffice from losses or costs you or any third party incur. All your information you provide will be kept safe and confidential. We will not share your information with any other parties.

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