Terms and Conditions

Below you will find the Terms and condition of cheapvirtualoffice.co.uk

www.cheapvirtualoffice.co.uk is owned by CVO Group Ltd – Registered at Companies House under the number 11165741. All information and services on www.cheapvirtualoffice.co.uk is provided by CVO Group Ltd. Below is our Terms and conditions.

By using this website or purchasing a service from this website you hereby recognise that you have read, fully understood and agree to these Terms and Conditions. The Terms and Conditions will be reviewed and may change from time to time. It is your responsibility to check and be aware of any changes.

Our services such as our address is only to be used after purchasing one of our services. Using our address without purchasing our service is unlawful and will be reported to the relevant authorities for suspicious activity. In the case where your service(s) expires, you will need to renew immediately if our address is still used. If you do not wish to renew, you will need to remove our address from all areas. We are a mail forwarding company offering virtual services. This does not entitle the customer to list the address as their physical location.

We are legally obliged to check the identification of every customer using our services. Therefore, it is the responsibility of the customer to provide proof of ID and proof of their UK address. Failing to show these documents will result in your account being inactive and you will not receive our service. We cannot forward any mails if proof is not given.

Refund policy
Refund requests must be in writing within 14 days of purchasing, if our address and service/s has not been used. No refunds can be given for parts of a package.

Under any circumstances we cannot offer you the address. We will give two weeks’ notice and refund you the remaining payment.

Letters / Post
e Virtual Address will be forwarded on to the address you signed up with (UK only) and cannot be picked up. In the occasion that mail delivered to you at the Virtual Office address is not addressed in such a way CVO Group Ltd staff is able to verify from the outside packaging that it is addressed for you, we reserve the right to open such mail to establish for whom it is intended. We do not permit nor will you arrange the delivery any harmful, unlawful, threatening or otherwise objectionable material and in the event we do have reason to believe any mail delivered falls into one of the aforementioned categories then we reserve the right to dispose of it.

Letters will be kept in our premise for 14 days and returned back to the sender if account holder does not have the relevant service. Scan account (After content is scanned, letters will be kept in premise for 14 days and then shredded).

Due to the nature of service we provide, we cannot be held responsible for any costs, lost, damaged, mis-delivery or late mail delivered to the Virtual Office address and forwarding it on to your registered address. You hold all responsibility to ensure letters sent to the Virtual Office address have the proper cover.

You agree to indemnify CVO Group Ltd from losses or costs you or any third party incur.

Your information All your information you provide will be kept safe and confidential. We will not share your information with any other parties.